Tenants · Maintenance
Report a maintenance issue.
Press Report a maintenance issue to open our Bricks & Agent portal. Describe the problem, add photos or a short video, and submit. Your request is logged against your property and comes straight to our team, so please use the portal rather than text or email. That way nothing gets missed.
Report a maintenance issue (opens in a new tab)
In an emergency, if anyone is in danger, call 000 first. During business hours, call your property manager. After hours, call the nominated repairer in your tenancy agreement. For most Homefront homes that’s DC Electrical on 1300 707 694 for electrical faults, or Mitchell Plumbing and Gas on (07) 3733 3622 for plumbing and gas. Then log it in the portal so we have a record.
What to expect
- What you can report here: Anything broken, leaking, faulty or unsafe in the home, from dripping taps and sticking doors to appliances, locks, hot water and smoke alarms.
- Urgent or not: Emergencies should be phoned through first, and a trade is booked straight away. Everything else is quoted where needed and approved by the owner before work is booked.
- After you submit: We review your request, get the owner’s approval and issue a work order. The tradesperson then contacts you directly to arrange a time.